Terms of service

Operator and service

FrenchFlow is a French-learning service operated by xscape enterprise in Paris, France. Contact: contact@frencflow.eu. Full postal address, legal registration details where applicable, and consumer mediation details remain to be supplied before these terms are finalised.

FrenchFlow provides sentence explanations and learning practice. It is not a certified examination, professional translation service or guarantee of fluency. Custom analysis and browser speech recognition may make mistakes.

Accounts and acceptable use

Keep your account secure and use accurate information. Do not share account access, abuse the service, submit unlawful content, attempt unauthorised access or redistribute the curated learning library. You retain rights in your own submitted text; we process it to provide requested analyses and saved results.

Free and purchased access

The public trial includes three lessons. Additional features may require an account or purchased access. The checkout displays the applicable price and included features before payment.

FrenchFlow Lifetime is currently offered for €4.99 as a one-time purchase, not a recurring subscription. It unlocks the full sentence library and premium learning modes for your account for the service’s operating lifetime; it is not a promise that the service will exist forever or that all future products are included. Statutory rights remain unaffected.

Custom analysis is separately limited: signed-in free users have five analyses; Lifetime users have 100 per applicable allowance period. Normal curated lessons do not consume custom-analysis allowances.

Withdrawal and refunds

For eligible distance purchases, consumers retain the statutory 14-day right of withdrawal from conclusion of the contract. FrenchFlow does not ask you to waive that right as a condition of immediate access.

To withdraw, email the contact above with your purchase date, account email and a clear statement that you wish to withdraw. You may use: “I hereby withdraw from my contract for FrenchFlow Lifetime, purchased on [date], under account [email].” Refunds due under applicable law are returned using the original payment method, normally within 14 days of receiving the withdrawal notice. Mandatory remedies for defective digital content remain available.

Availability and changes

The service is a beta and may experience interruptions. We may improve features or address security issues without removing mandatory consumer protections. Material changes to purchased access must respect applicable law. Nothing in these terms excludes liability that cannot legally be excluded.

Applicable law and disputes

French law applies subject to mandatory consumer protections in your country of residence. Contact the operator first about a dispute. Consumer mediator details must be added before commercial legal notices are complete; these draft terms do not restrict access to competent courts or statutory remedies.