Privacy policy

Who is responsible

FrenchFlow is operated by xscape enterprise, Paris, France. Contact: contact@frencflow.eu.

The full operator postal address and contact email verification are pending. This policy is a draft, not a certification of GDPR compliance.

Data we use and why

We use your account identifier, email and display name to provide sign-in and your account. Learning preferences, completed lessons, exercise results, XP and streaks let us provide and save your learning experience. These activities are necessary to provide the service you request.

Custom English-to-French analyses store your input and the structured result privately in your account. Input is sent to the analysis provider when you request an analysis. Do not submit sensitive personal information about yourself or others.

Payment records include checkout identifiers, payment status, amount and currency to manage purchased access and meet applicable accounting obligations. Stripe handles payment details; FrenchFlow does not store full card numbers. Operational error and security information may be processed to maintain service reliability and prevent abuse, based on legitimate interests.

Services and international processing

Lovable Cloud provides hosting, account authentication, database and storage. Google processes Google sign-in when you choose it. Stripe processes payments. The configured analysis provider processes requested custom analyses. Browser speech recognition may send audio to your browser vendor’s speech service; microphone use requires your browser permission. Recorded lesson audio does not require a new analysis request.

Some providers may process data outside the European Economic Area. The operator must confirm each provider’s processing locations and contractual transfer safeguards before finalising this policy.

Cookies and browser storage

Essential storage keeps sign-in sessions, appearance preferences, trial progress and your privacy choice. Optional analytics and advertising choices default to off. No AdSense or optional analytics scripts are currently installed by FrenchFlow. Google sign-in and payment providers may use their own cookies on their services.

Use “Cookie settings” in the footer to reject optional categories or change your choice. Clearing browser storage removes remembered choices and local trial progress, and may sign you out. Hosting-level operational telemetry is separate from optional marketing analytics.

Retention and your rights

Account and learning data are retained to provide your account. The operator still needs to document specific deletion, backup and statutory accounting retention periods. No automatic deletion period is promised here.

You may request access, correction, deletion, restriction or portability of your personal data, and object to processing based on legitimate interests. You can withdraw optional consent at any time without affecting earlier lawful processing. Send requests to the contact above; identity verification may be needed. We aim to respond within one month, subject to GDPR extensions. You may complain to the French supervisory authority, CNIL, or your local authority.